Chat Data

What is Chat Data?

Chat Data is a next-generation AI agent platform that enables businesses to transform their enterprise knowledge bases into intelligent, customized chatbots powered by large language models (LLMs). Trusted by over 1,000 businesses worldwide — including companies like Sully AI, Generation Lab, and Despatch Cloud — Chat Data allows organizations of all sizes to build, deploy, and manage AI-powered customer support agents that are secure, compliant, and scalable. Users can train agents using their own documents, website content, or data sources and deploy them across a wide range of channels, from website chat widgets to popular messaging platforms like WhatsApp, Telegram, Instagram, and Messenger. With data physically stored in Switzerland on Oracle Cloud infrastructure, Chat Data places a strong emphasis on privacy and regulatory compliance, including GDPR, SOC 2, and full HIPAA certification.

Key Features

Chat Data comes packed with a robust set of features designed to serve diverse business needs:

• Flexible Backend & Custom Model Support: Businesses can train agents with their own data, connect custom LLM endpoints, or leverage Chat Data's specialized pre-trained medical chat models for human or veterinary use cases.
• Omnichannel Deployment: Deploy AI agents across websites, WhatsApp, Telegram, Messenger, Instagram, Line, Discord, and Slack — all from a single platform.
• Massive MCP Ecosystem: Access 834 pre-integrated Model Context Protocol (MCP) apps with over 10,000 tools, including Gmail, Google Calendar, Notion, Slack, GitHub, HubSpot, Jira, and more.
• AI-Powered Workflow Automation: Build complex workflows using natural language prompts and trigger them as automated AI actions within conversations.
• Interactive UI Responses: Agents can respond with rich, interactive UI elements such as charts, cards, and carousels rather than plain text.
• Live Chat Escalation: Seamlessly hand off conversations from AI agents to human support agents at the optimal moment, across both websites and third-party platforms.
• Real-Time Voice Mode: Support for real-time voice conversations, including customized voice outputs powered by ElevenLabs, available across 519 voices and 152 international locales.
• Multi-Modal Inputs: Agents can process images, files, audio, and video inputs in addition to standard text.
• E-Commerce Integrations: Auto-sync product data from Shopify, WooCommerce, Magento, Prestashop, and Shopware for up-to-date customer interactions.
• Built-in PII Anonymization: Automatically detects and anonymizes personally identifiable information before it reaches LLM models.

What Makes Chat Data Unique

Several standout qualities distinguish Chat Data from competing platforms. First, its HIPAA compliance with signed Business Associate Agreements (BAAs) available for qualifying plans makes it one of the few AI agent platforms purpose-built for healthcare and medical use cases, including a dedicated veterinary AI model. Second, Chat Data's white-labeling and SSO capabilities allow agencies and SaaS providers to fully rebrand the platform under their own domain, company name, and logo — enabling seamless resale of AI chatbot subscriptions directly via Stripe. Third, the platform's MCP ecosystem integration is unmatched in breadth, connecting once to unlock an expansive network of CRM, productivity, analytics, and operations tools without siloed setups. Finally, Chat Data's combination of AI workflow automation with dynamic UI responses gives it a significant edge over traditional text-based chatbot platforms, delivering a more intelligent, engaging, and action-capable agent experience for both businesses and their end users.