IntegraBot.ai

## What is Integrabot?

Integrabot is a Brazilian AI-powered customer service platform that enables businesses to automate their WhatsApp support using official Meta infrastructure. Developed by Alta Forja, Integrabot connects companies to the WhatsApp Business Platform via Meta's official Cloud API, allowing AI Agents to handle customer conversations at scale — while keeping human teams in control when it matters most. Designed specifically for Brazilian businesses, the platform offers Portuguese-language support, secure local data storage, and pricing tailored to the national market. With plans starting at R$97/month and a 7-day free trial requiring no credit card, Integrabot is built to be accessible from day one and scalable as teams grow.

## Key Features

- **Official WhatsApp Integration:** Connects directly to Meta's Cloud API, ensuring full compliance with WhatsApp Business Platform policies — including pre-approved templates, 24-hour messaging windows, mandatory opt-in, and human escalation availability.

- **AI Agents for Every Use Case:** Deploy separate agents for customer support, sales qualification, meeting scheduling, and technical support — each with its own objective, tone, and defined boundaries, all operating on the same phone number.

- **Human-AI Coexistence:** Teams can keep using the WhatsApp Business App on their phones. When a human responds directly through the app, the AI Agent automatically recognizes this and pauses its responses for that conversation.

- **Context-Preserving Escalation:** When a case requires a human agent, the full conversation history, assigned owner, and recommended next step are transferred automatically — no need to ask the customer to repeat themselves.

- **Knowledge Base & RAG Support:** Agents read company documents, PDFs, and manuals before responding, citing sources and requesting human assistance when an answer cannot be found.

- **Audio and Image Understanding:** Agents can transcribe and respond to voice messages and interpret images such as product photos, payment receipts, and documents sent via WhatsApp.

- **Automation & Follow-Ups:** Built-in routines handle billing reminders, CRM updates, calendar scheduling, and follow-up sequences based on configurable business rules.

- **Real-Time Dashboard:** A centralized panel surfaces open conversations, stalled queues, and pending human actions — enabling teams to intervene before customers are lost.

## What Makes Integrabot Unique

What sets Integrabot apart from generic chatbot solutions is its strict adherence to official WhatsApp infrastructure. Unlike tools that rely on unofficial WhatsApp instances — which risk being blocked or going offline — Integrabot operates exclusively through Meta's Cloud API, giving businesses a stable, policy-compliant foundation for customer communication.

Another key differentiator is its intelligent handoff system. Rather than simply routing conversations to a human queue, Integrabot transfers the entire interaction context — including history, tags, and suggested next steps — ensuring continuity without friction. The agent doesn't just answer keywords; it reads the full conversation, applies the company's specific rules, and responds in the configured tone.

The platform also stands out for its modularity. Businesses can deploy multiple specialized agents on a single number, each purpose-built for a specific function like scheduling or pricing inquiries. Combined with native CRM tagging, Calendar integration, and a no-code setup that requires zero programming knowledge, Integrabot positions itself as a practical, enterprise-ready AI solution built specifically for the Brazilian market.