Fin

What is Fin?

Fin is a groundbreaking AI chatbot developed by Intercom, designed to revolutionize the way businesses handle customer support queries. Employing the most advanced AI language models available, Fin is capable of providing safe, accurate, and conversational answers by utilizing a company’s existing support content. This technology is crafted to instantly solve customer issues, reducing support volume, enabling 24/7 support availability, and significantly boosting customer satisfaction (CSAT) ratings. Fin’s intelligent design understands complex queries, asks clarifying questions when necessary, and fully converses with customers, all with a remarkable degree of understanding and accuracy.

Key Features

Fin boasts an impressive array of features designed to streamline customer support and enhance the customer experience, including:

• Instant answers from multiple sources: Fin can pull answers from Intercom articles, Zendesk help center, public URLs, PDFs, or text-based snippets, providing flexible and comprehensive support options.
• Content targeting: Offers personalized answers based on customer segmentation, including their plan, location, personas, and more, ensuring the right content is delivered to the right audience at the right time.
• Custom Answers and rich media integration: Enables bespoke answers incorporating rich media, external data (e.g., order history or billing data), and custom actions (e.g., writing to third-party systems).
• Seamless human handover: Capable of triaging complex issues to the support team, ensuring customers always receive the best possible experience.
• Multilingual support: Automatically detects a customer’s language and provides support in 43 languages.
• Omnichannel communication: Supports numerous channels, including Intercom messenger, WhatsApp, SMS, and more, allowing for continuous and seamless conversations across platforms.

What Makes Fin Unique

Fin is not just another AI chatbot. What sets it apart is its deep integration with Intercom’s customer service platform, offering users a connected experience that is both intelligent and intuitive. This integration enables Fin to work with Intercom’s inbox, ticketing, messenger, reporting, and more right out of the box, eliminating the fragmentation commonly seen with other support solutions. Moreover, Fin is highly customizable and configurable, allowing businesses to tailor the chatbot to their specific needs and workflows, creating personalized and connected customer experiences that were previously impossible with standalone AI bots.

Additionally, Fin’s ability to be powered by sophisticated AI, including OpenAI’s GPT-4, enables it to hold complete conversations, ask clarifying questions, and provide multilingual support, making it an incredibly powerful tool for businesses looking to automate their customer support while maintaining high-quality service. Fin also boasts a simple setup process, comprehensive reporting and optimization tools, and the ability to scale with businesses as they grow, making it an ideal solution for companies of all sizes.

In summary, Fin by Intercom is transforming customer support through AI, offering businesses a powerful, efficient, and customizable solution to meet their customer support needs while delivering exceptional customer experiences.