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UseChat vs. Userdesk

The best way to compare UseChat vs. Userdesk: features, plans, pricing, training, installation, and more.

UseChat

UseChat

Provide instant customer support with a custom ChatGPT chatbot trained on your website content.

Learn more about UseChat

Userdesk

Userdesk

No-code solution to create ChatGPT-like bots, trained on your data for websites, Notion, PDFs, and more.

Learn more about Userdesk

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Pricing

UseChat - Pricing

Userdesk - Pricing

Starter$47/Month

1000 messages, 1000 webpages

Plus$97/Month

5000 messages, 10000 webpages, 5 team members

Scale$437/Month

30000 messages, 50000 webpages, unlimited team members

Hobby$16/mo

1 chatbot, 2,000 messages, 500,000 training words

Growth$41/mo

2 chatbots, 4,000 messages, 1,000,000 training words

Pro$83/mo

5 chatbots, 15,000 messages, 2,000,000 training words

Enterprise$416/mo

50 chatbots, 100,000 messages, 50,000,000 training words

Free$0/mo

1 chatbot, 30 messages, Unlimited live chat

Training

What sources of information can be used for training of the chatbot? A variety of different options means less work to prepare or convert training data.

UseChat - Training

Userdesk - Training

Files

Can train on files like PDF, DOCX, etc.

Files

Can train on files like PDF, DOCX, etc.

Website URLs

Can train on a website URL

Website URLs

Can train on a website URL

Interact with 5000+ services

Can trigger Actions in 5000+ services via Zapier, Make.com, Pabbly and others

Interact with 5000+ services

Can trigger Actions in 5000+ services via Zapier, Make.com, Pabbly and others

Interact with APIs

Can interact with services via custom API

Interact with APIs

Can interact with services via custom API

Integrate with e-commerce

Can provide Shopify or WooCommerce store inventory and order status

Integrate with e-commerce

Can provide Shopify or WooCommerce store inventory and order status

Sitemap

Can train on a sitemap

Sitemap

Can train on a sitemap

Simple text

Can train on plain text

Simple text

Can train on plain text

Youtube video

Can train on YouTube video transciptions

Youtube video

Can train on YouTube video transciptions

Connect to Notion

Can connect to Notion

Connect to Notion

Can connect to Notion

Connect to Google Drive

Can connect to Google Drive

Connect to Google Drive

Can connect to Google Drive

Connect to Dropbox

Can connect to Dropbox

Connect to Dropbox

Can connect to Dropbox

Manual Retraining

Allows manual recrawling of linked websites and other data sources

Manual Retraining

Allows manual recrawling of linked websites and other data sources

Automatic Retraining

Periodically recrawls linked websites and other data sources

Automatic Retraining

Periodically recrawls linked websites and other data sources

Features

What other features are offered to make creating, managing and monitoring your chatbot easier?

UseChat - Features

Userdesk - Features

Conversation History

Has an inbox or logs for conversation history

Conversation History

Has an inbox or logs for conversation history

Smart Prompts

Has smart prompts to start conversations

Smart Prompts

Has smart prompts to start conversations

Multilingual

Supports multiple languages

Multilingual

Supports multiple languages

Model Switching

Supports GPT3.5 or GPT4

Model Switching

Supports GPT3.5 or GPT4

Analytics

Has messaging or chatbot analytics

Analytics

Has messaging or chatbot analytics

Capture Leads

Can capture user email addresses

Capture Leads

Can capture user email addresses

Human Handover

Can hand over to a human representative in the same conversation

Human Handover

Can hand over to a human representative in the same conversation

Human Escalation

Can ask to speak to a human later

Human Escalation

Can ask to speak to a human later

Manual Resync

Allows manual recrawling of linked websites

Manual Resync

Allows manual recrawling of linked websites

Auto Resync

Automatically recrawls linked websites

Auto Resync

Automatically recrawls linked websites

Show Sources

Shows sources used to generate answers

Show Sources

Shows sources used to generate answers

Alternative LLMs

Supports other Large Language Models

Alternative LLMs

Supports other Large Language Models

Fine-Tuning

Dedicated flow for correcting chatbot answers

Fine-Tuning

Dedicated flow for correcting chatbot answers

Use own OpenAI API key

Can use own OpenAI API (or other LLM) key to eg. send more GPT-4 messages

Use own OpenAI API key

Can use own OpenAI API (or other LLM) key to eg. send more GPT-4 messages

GDPR

Is compatible with EU privacy laws to protect business and customer personal information

GDPR

Is compatible with EU privacy laws to protect business and customer personal information

Team management

Can add team members to collaborate and manage a chatbot in an organization

Team management

Can add team members to collaborate and manage a chatbot in an organization

Installation

After creating a custom chatbot, where can it be used? Many chatbot builders offer a variety of installation options, from website widgets to app integrations.

UseChat - Installation

Userdesk - Installation

Website widget

Can install the chatbot as a widget on a website

Website widget

Can install the chatbot as a widget on a website

Embed (iFrame)

Can install the chatbot as an iFrame embed on a website

Embed (iFrame)

Can install the chatbot as an iFrame embed on a website

Share link

Can share the chatbot via a link

Share link

Can share the chatbot via a link

Chatbot API

Can interact with the chatbot through API

Chatbot API

Can interact with the chatbot through API

Chatbot For Slack

Can use the chatbot through Slack

Chatbot For Slack

Can use the chatbot through Slack

Chatbot For Telegram

Can use the chatbot in Telegram

Chatbot For Telegram

Can use the chatbot in Telegram

Chatbot For Whatsapp

Can use the chatbot through Whatsapp

Chatbot For Whatsapp

Can use the chatbot through Whatsapp

Chatbot For Zapier

Can use the chatbot through Zapier

Chatbot For Zapier

Can use the chatbot through Zapier

Chatbot For Instagram

Can use the chatbot through Instagram

Chatbot For Instagram

Can use the chatbot through Instagram

Chatbot For Facebook Messenger

Can use the chatbot through Facebook Messenger

Chatbot For Facebook Messenger

Can use the chatbot through Facebook Messenger

Chatbot For Microsoft Teams

Can use the chatbot through Microsoft Teams

Chatbot For Microsoft Teams

Can use the chatbot through Microsoft Teams

Customization
Besides training on specific knowledge, can the chatbot appearance and other options be changed to offer even better integration with your business?

UseChat - Customization

Userdesk - Customization

Brand colors

Can customize brand colors

Brand colors

Can customize brand colors

Welcome message

Can customize the welcome message

Welcome message

Can customize the welcome message

Message input placeholder

Can customize text input placeholder

Message input placeholder

Can customize text input placeholder

Bubble text

Can add/customize bubble text

Bubble text

Can add/customize bubble text

Launcher icon

Can upload a custom icon for the button that opens a chatbot on website

Launcher icon

Can upload a custom icon for the button that opens a chatbot on website

Remove branding

Option to remove branding (whitelabeling)

Remove branding

Option to remove branding (whitelabeling)

Custom domain

Option for a custom domain for the embed URL

Custom domain

Option for a custom domain for the embed URL

Custom CSS

Can provide custom CSS to fully modify the chatbot appearance

Custom CSS

Can provide custom CSS to fully modify the chatbot appearance

Usage limits

Option to limit chatbot usage (eg. messages) in a month

Usage limits

Option to limit chatbot usage (eg. messages) in a month

Domain Allowlist

Allow installation only on predefined domains to prevent unauthorized chatbot usage

Domain Allowlist

Allow installation only on predefined domains to prevent unauthorized chatbot usage

Summary

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